Engineer, End User Services

• Bachelor’s degree in technology or related field or relevant work experience.
• 2+ years in a related technology position (End user Services Engineer, Service Desk Engineer, NOC engineer)
• 1+ years working in an ITIL environment.
• Good analytical & organizational skills
• Excellent Communications Skills (written and spoken)
• Understanding of ITSM processes and their relationships.
• Ability to build collaborative customer relationships.
• Identify problem areas, and devise and deliver solutions to enhance quality of service.
• Good attention to detail
• Good Customer Service and User Experience mindset
• Good collaboration skills
• Ability to work in a team setting as well as independently.
• Ability to work with remote colleagues in different time zones.
• Experience with generating visual representations of data.
• Qualified desktop/office systems support skills such as:
• PC Support [troubleshooting of workstation issues & software: includes MAC and Windows operating systems, MS Outlook, O365]
• Working network technology knowledge (WAN, LAN, VPN, TCP/IP, diagnostic tools & techniques) 
• Experience in applications, systems and services Experience in Windows 10 & 11 support and administration.
• Able to work varied shifts across all time-zones

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