Intern - Digital Infrastructure

Job Description

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
• Assist end-users with network connectivity and internet-related issues
• Collaborate with Product experts and escalate L2 and L3 support when needed
• Facilitate the documentation support requests, resolution, and system configurations

Person Specification

• Completed/ following a Bachelor's degree in Information Technology or a related field
• Enthusiasm in helpdesk or technical support
• Experience in Windows OS and Other OS
• Have a good interpersonal and communication skills
• Network, Security and Microsoft Certifications