Junior Associate - Post Completion

As a Junior Associate – Post Completion within our organization, you will serve as a crucial link in our operational chain, ensuring the seamless management of cases and administrative tasks. Your role will encompass a variety of responsibilities aimed at optimizing workflow efficiency and delivering exceptional service to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting in the allocation of new cases weekly by updating the Hoowla Case List and ensuring cases are assigned to appropriate case handlers based on complexity.
• Update requisitions and cancellations in the PC admin sheet daily. This involves capturing key details such as dates, points, LR status, assigned case handler, and allocation dates.
• Promptly marking the receipt of requisitions and the cancellation of cases as 'To-Do', ensuring tasks are tracked and completed efficiently.
•  Assigning post-completion requests to case handlers promptly to facilitate resolution and ensure client satisfaction.
•  Providing general administrative support as needed, including data entry, document management, and communication with internal teams and clients.

Requirement & Experience

• Minimum 1 year experience in a BPO environment would be an added advantage.
• Excellent communication skills, verbal and written.
• Candidate should be detail-oriented, able to self-organize and work under pressure to meet essential deadlines.
• Self-motivated and enjoys working in a faced-paced and target-driven environment.
• Ability to work according to the UK Business calendar and working hours (13:30 – 22:00)