Description
The candidate would be responsible for handling the lender management process which plays a critical role in maintaining positive lender relationships, whilst maintaining the required quality standards and ensuring that all KPI’s and SLAs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Updating lender portals.
- Dealing with incoming correspondence from lenders. (emails, letters etc.)
- Proactive focus on VIP lenders.
- Dealing with all lender-related issues and queries.
- Supporting other Teams with all lenders related issues.
- Handling redemption statement requests.
- Keeping management updated on a regular basis.
Requirement & Experience
- Proven background with an exemplary work ethic.
- Work experience of 10-15 years or more in a clerical type of role.
- Demonstrated commitment on seeing tasks through to completion.
- Conversant in MS Office and experience on working on portals and platforms.
- Be process-driven, have excellent attention to detail.
- High proficiency in English both verbal and written.
Skills
Interpersonal
Attention to detail
Communication
Industry Sector