Description
A Socially driven travel company is seeking an Operations Manager to handle Training & QA to enhance the travel experience for customers.
- Responsible for developing and executing training programs and inductions for the customer experience team.
- The position will be part of the Customer Experience Team but should have experience in T&D, Customer Service and Logistics or the best possible combination of these areas.
- Experience in Travel and Tourism field
- Identifying the quality gaps
- Developing required policies and procedures to improve the quality of the fleet and the customer experience.
Skills
Training & Development
Customer Service
Logistics Management
Executing
Industry Sector