Description
- Prior experience working with L2/L3 production support teams
- Should be able to initiate an incident management call and drive the call with stakeholders from different departments
- Hands on experience and knowledge on application monitoring system “Splunk” is a must
- Also be able to write queries, parse logs, extract data from logs to present in table/time chart view, add/remove monitoring checks, configure notifications
- Should be well versed with Jira
- Should be able to analyze the issue by connecting all the dots in ordering journey on UI
- Knowledge on reporting applications like Tableau, Site Improve will be an advantage
- Knowledge or experience on telecom billing applications like ICOMS/CSG/AMDOCS
- Some experience using AEM backend development in React/Redux or even good with frontend development using CSS, HTML, Java Scripts
- Preferred previous telecom domain knowledge
- Willingness to work in 24*7 shifts and provide extended support when required as a team player
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Skills
Splunk
Queries
Tableau
Incident management
Jira
Industry Sector