Description
- Possess a bachelor’s degree / Higher Diploma in IT or related field from a recognized university.
- 02+ years’ experience in a similar capacity.
- Excellent communications skills in English (Verbal and Written)
- Possessing industry or vendor certifications such as CCNA, MCSE, Azur Cloud ect. would be considered an advantage
- Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.).
- Knowledge in IT operations best practices.
- Fair knowledge in any programming languages, scripting and automation tools will be an added advantage.
- Assist IT Operations team with resolving support queries and managing the daily support tickets.
- Responsible for the maintenance, configuration, and reliable operation of computer systems and network.
- Testing, evaluating, and implementing new technology solutions.
- Diagnose and solve hardware, software & network malfunctions within the defined SLA.
- Create and manage users in O365 & Azure ID.
- Maintain and manage IP devices such as IP Cameras, IP Access control.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Collaborate and coordinate with departments and support functions for interventions.
- Liaising with third party service providers for hardware and software purchasing.
Skills
System Administration
Database administration
Networks
Cloud services
Programming Languages
SQL Database
Industry Sector