Technical Specialist I – Service Automation

How you will make an impact: 

• Engage in the analysis and Identification of automation opportunities from the internal teams to reduce workloads and increase accuracy by automating the manual processes.
• Initiate R&D on the existing solutions and implement new solutions based on the automation requirements. Propose improvements and own the end to end solution delivery
• Drive comprehensive documentation to ensure the level of service expected from the Automation Team.
• Conduct user training, presentations and demonstrations to ensure that knowledge and technical exposure are shared among teams.
• Remain informed of new developments and trends to make recommendations for the evolution of automated solutions.
• Faster context switching between different solutions and platforms to provide support when required.
• Work as a part of the scrum development team.
• React as the first point contact for issues reported by users, escalate customer issues and complaint internally as required
• Troubleshoot and solve complex problems and able to work with guidance, as needed, from Subject Matter Experts & Application Owners.
• Provide 24/7 roster based OneCall support during service outages.

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What we look for:

• Minimum of a bachelor's degree preferably in Software Engineering or Computer Science.
• 5+ years of industry experience
• Extensive experience on programming languages such as Java, JavaScript ( NodeJS ) and frontend framework ( Angular / React )
• Scripting experience on Bash and Python.
• Experience with monitoring tools such as Dynatrace, New relic, App Dynamics, SolarWinds  
• Experience with Source Control tools such as Git and SVN
• Experience in Linux and Windows operating systems.
• Database experience on RDBMS (MySQL, Oracle, MSSQL) and No SQL (MongoDB, Cassandra) technologies.
• Knowledge on Network technologies
• Experience with Microservices architecture and Containerization  
• Knowledge in Selenium
• Experience with IT Service Management principles
• Strong analytical and problem-solving skills
• Basic experience with ELK and Splunk
• Knowledge with CI/CD tools  
• Cloud infrastructure exposure in AWS and azure
• Experience with Agile and SCRUM practices.
• Understanding on Site Reliability Engineering (SRE) and DevOps concepts  
• Strong problem solving, troubleshooting and technical appreciation skills.
• Fluency in English is highly desired along with the ability to work well with culturally diverse technical groups
• Good to have experience with RPA tools , JSM/ServiceNow, AI/ML, Splunk ITSI, Kubernetes, Helm chart, Jenkins pipelines and GitHub actions