We are an Accountancy and Bookkeeping Company based in Australia thatalso offers our clients virtual assistant services. We are looking for virtual assistants to assist our clients in a number of key areas including, <ul><li>Live chat support</li><li>Web Design</li><li>Graphic Design</li><li>Content Creation</li><li>Social Media</li><li>Management </li></ul> and other tasks This is a remote working opportunity, it is very important that you have a stable/fastinternet connection, computer/laptop, and mobile phone. This is a full time opportunity You will be working on Australian time 9am-5pm, Monday to Friday, You will not have to Saturday or Sunday It is important that you have a good level of English both written and spoken. If this sounds like you please don't hesitate to apply, we will be happy to answer any questions you might have.

Virtual Assistant (Remote)

jobpost

About the RoleWe are looking for a young, energetic, and ambitious female to join our dynamic team as a Valuer. This role is ideal for someone eager to develop her skills and knowledge in the valuation industry.Requirements<ul><li>Passion for learning and career growth in valuation</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail and accuracy in data collection</li><li>Excellent communication and interpersonal skills</li><li>Basic computer literacy (MS Office, email, etc.)</li><li>A diploma/degree in Real Estate Management and Valuation</li><li>Prior experience in valuation or real estate is an advantage</li></ul>About the CompanySIRI NISSANKA ASSOCIATES (PVT) LTD is a trusted name in valuation services, providing expert inspections, measurements, data collection, and market transaction analysis. We are committed to professional excellence and continuous learning.

Real Estate Appraiser / Property Valuer (Female)

We are seeking an experienced and highly skilled Principal Software Engineer to join our dynamic and innovative team. As a Principal Software Engineer, you will play a critical role in designing, developing, and optimizing high-quality software solutions. You will leverage your expertise in Java, the Spring Framework, AWS, and agile methodologies to lead projects, mentor team members, and drive technical excellence. In addition, a strong understanding of security best practices is essential to ensure our products and services are secure, scalable, and reliable.How you will make an impact:<ul><li>Technical Leadership:&nbsp;Provide technical guidance, mentorship, and oversight to engineering teams, ensuring adherence to best practices in coding, design, and architecture.</li><li>Architecture and Design:&nbsp;Lead the design and implementation of scalable, high-performance, and secure software solutions using Java, Spring Framework, and other relevant technologies.</li><li>Agile Development:&nbsp;Champion agile practices, participating actively in sprint planning, backlog grooming, and continuous integration/continuous deployment (CI/CD) processes.</li><li>Cloud Expertise:&nbsp;Architect, deploy, and maintain applications on AWS, leveraging cloud-native services to optimize performance, scalability, and cost-effectiveness.</li><li>Security Focus:&nbsp;Apply strong knowledge of security principles, including data encryption, authentication, and vulnerability assessments, to ensure the security of our applications and infrastructure.</li><li>Collaboration:&nbsp;Work closely with cross-functional teams, including product managers, QA, DevOps, and other stakeholders, to deliver high-quality software that meets business goals.</li><li>Continuous Improvement:&nbsp;Drive continuous improvement initiatives, recommending and implementing new tools, processes, and technologies to enhance productivity and quality.</li></ul>What we look for:<ul><li>Bachelor's or master's degree in computer science, Software Engineering, or a related field</li><li>8+ years of professional experience in software development, with a focus on Java and Spring Framework</li><li>Proven experience with AWS, including hands-on work with EC2, S3, Lambda, RDS, and other services</li><li>Solid understanding of security best practices, particularly in web application security, data protection, and secure code development</li><li>Strong experience with agile methodologies and practices such as Scrum or Kanban</li><li>Familiarity with DevOps principles, CI/CD pipelines, and tools like Jenkins, Docker, and Kubernetes</li><li>Excellent problem-solving skills, with a focus on delivering high-quality, performant, and scalable solutions</li></ul>Preferred Qualifications:<ul><li>Knowledge of microservices architecture and API development</li><li>Strong understanding of software architecture principles and design patterns</li><li>Previous experience in a leadership or mentoring role</li></ul>

Principal, Software Engineer

At Wiley, we value who you are and the background you bring. We embrace a passion for learning, because learning is for everyone, and so is our workplace. Bring your experiences, perspectives, and passion. Our diversity empowers the way the world learns. Wiley is a global organization and an equal opportunity employer.&nbsp;About the role: The Customer Success Manager (CSM) is a key role within the Sales organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access research customers.&nbsp;Ultimately, the CSM represents the customers' interests in realizing value from Wiley's digital research solutions.&nbsp;The CSM will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth.&nbsp;The CSM will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities.&nbsp;Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.&nbsp;This is a great opportunity for someone who understands open access research policies, and has ideally leveraged CSM tools, like Sales Force and Gainsight.&nbsp;How you will make an impact:&nbsp;<ul><li>Establish strong relationships with assigned customers, serving as their dedicated point of contact for all post adoption requests and challenges.</li><li>Partner with cross functional teams to ensure the customer receives maximum value from their investment.</li><li>Consult with clients to define goals and the key metrics/KPIs used to evaluate their progress towards achieving those goals.</li><li>Collaboratively work with sales partners to achieve revenue targets via strong customer satisfaction scores and retention rates.</li><li>Monitor customer health metrics to conduct qualitative and quantitative analysis aligned to their goals to ensure they are on track to achieve value while solving for those that are off track.</li><li>Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.</li><li>Leverage technology and data to increase efficiencies and make processes scalable.</li></ul>What we look for:<ul><li>3+ years' experience in a Customer Success Manager (CSM) role or Account/Relationship Management.</li><li>Experience in publishing or academia/education technology services would be ideal</li><li>Experience working directly with customers to establish &amp; deliver on KPIs</li><li>Customer lifecycle management skills, including mitigation of risks</li><li>Excellent written, verbal and presentation skills</li><li>Program/project management experience, particularly regarding customer journeys &amp; ability to manage scope creep</li><li>CRM experience (Salesforce.com)</li><li>CSM platform experience with Gainsight is preferred</li><li>Strong analytical skills (reporting, excel, data analysis)</li><li>Language Requirements: English. Chinese, Korean or both will be advantageous</li><li>Ability to travel – up to 25%</li></ul>

Customer Success Manager, APAC

We are looking for Senior Engineers with a minimum of 3 years of Java experience to join our exciting and rapidly expanding team in Sri Lanka. This position is a hands-on development role where you will be responsible for the development of Wiley's Research, Education, and Corporate Learning platforms. You will leverage your in-depth knowledge of Java to work closely with architects, engineers, and product owners to create complex applications. You will also ensure your commitment to the highest quality standards both in functional and non-functional areas.How you will make an impact:<ul><li>Develop, test, and support web-based applications and API development using Java, Spring Boot, React JS, REST APIs, and microservices-oriented architecture.</li><li>Work independently, yet under the guidance of the team lead, architects, BAs, and other stakeholders, committed to quality and timely delivery.</li><li>Take the lead on design discussions/provide solutions and guide/mentor the junior engineers. Provide code reviews.</li><li>Be responsible for maintaining the health of the production system and attend to any production incidents providing quick fixes/workarounds.</li><li>Follow Agile and DevOps methodology&nbsp;with total ownership of the development.</li><li>Thorough understanding of engineering best practices and nonfunctional requirements.</li><li>Follow the latest relevant technologies, techniques, frameworks, tools, methodologies, and processes.&nbsp;</li></ul>What we look for:<ul><li>Minimum of a bachelor's degree in computer science or an equivalent qualification.</li><li>Over 3 years of solid experience in developing applications using Java, Spring Boot, React JS, and SQL/NoSQL databases such as MySQL and Mongo DB.</li><li>Ability to guide/mentor junior developers while working with leads and architects on designing applications.</li><li>Solid communication skills enable working with stakeholders from across the company.</li><li>Proven history with software and system architecture, microservices architecture, and AWS cloud technologies.</li><li>Good working knowledge of caching technologies, front-end technologies, and web architecture.</li><li>Good understanding of engineering best practices and focus on NFRs.</li><li>A good understanding of Quality Engineering principles and practices will be an added advantage.</li><li>Familiarity with CI/CD build/deploy pipelines and modern DevOps practices like Git-Ops.</li><li>Good understanding of technology methodologies including Agile (SCRUM), continuous integration/ continuous development, and automation.</li><li>Familiarity with JIRA and writing user stories.</li></ul>

Software Engineer

About the Role: In this role, you will implement security solutions that enable users to access multiple applications and services. You will play a key role in supporting and resolving issues related to Identity Access Management, Identify Governance and Administration, and/or Privileged Access Management solutions. This Zero Trust Based program ensures that every user and device is verified and authenticated before accessing resources.&nbsp;How you will make an impact:&nbsp;<ul><li>Work within established procedures and guidelines to provision/ de-provision and maintain user accounts and access permissions for one or more: Single Sign On, Identity Governance Access (IGA), and/or Privileged Access Management (PAM).&nbsp;</li><li>Provide more complex and escalated user support, troubleshooting and resolving access issues, within guidelines and safeguarding all administrative credentials while ensuring timely access for validated users.&nbsp;</li><li>Conduct regular audits of user access and permissions ensuring compliance with documented policies and procedures.&nbsp;</li><li>Troubleshoot and resolve advanced IAM, IGA or PAM-related issues, including those escalated by Tier 1 engineers.&nbsp;</li><li>Collaborate with other IT teams to integrate IAM, IGA or PAM solutions with other systems.&nbsp;</li><li>Will work typical local office hours, except when changes are necessary outside of these hours or in the event of a system outage or security incident, which could occur at any time.&nbsp;</li></ul>What we look for:&nbsp;<ul><li>Expanded understanding of IAM, and either IGA or PAM concepts and best practices.&nbsp;</li><li>Demonstrated experience with IAM solutions and technologies (e.g., SSO, MFA, IAM platforms).&nbsp;</li><li>Demonstrated experience with IGA solutions and technologies (e.g., Saviynt, SailPoint, Ping Identity) or PAM solutions (e.g., CyberArk, Teleport, StrongDM, Delinea, Beyond Trust)&nbsp;</li><li>Proficient in scripting and automation (e.g., Python, PowerShell).&nbsp;</li><li>Basic knowledge of security standards and compliance requirements (e.g., GDPR, SOX).&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Confident ability to communicate and work as a team.&nbsp;</li><li>Certifications (optional but beneficial): GSEC- GIAC Security Essentials, IAM-Certified Identity and Access Manager&nbsp;</li></ul>Behaviors of Successful Candidates:&nbsp;<ul><li>Continuous Learning: Stays up to date with the information security management trends, threats, and technologies.&nbsp;</li><li>Certifications: Seeks to obtain relevant certifications to grow skills and knowledge.&nbsp;&nbsp;</li><li>Hands-on Experience: Desires gaining practical experience through lab environments, Proof of Concept or real-world scenarios.&nbsp;&nbsp;</li><li>Networking: Joins communities, attends conferences, and engages with peers for knowledge exchange.&nbsp;</li><li>Mentorship: Seeks mentorship from experienced professionals while also providing mentorship to other Information Security team members.&nbsp;</li></ul>

Identity & Access Management Engineer

We are on the lookout for a Technical BA who would act as the primary point of contact between the software engineering teams in Sri Lanka and the Product/Business Management team with the responsibility of identifying, defining, refining, prioritizing, and managing requirement scope of product delivery.How you will make an impact:<ul><li>Assess, review, plan, and define the required BA role for the intended product and stakeholders to maximize the value addition.</li><li>Stay up to date with the strategic vision of the product and market to determine and prioritize business value in feature delivery</li><li>Take ownership of end-to-end activities on requirement elicitation, analysis, requirement definition, refining, facilitation, and collaboration to garner customer acceptance in deliveries.</li><li>Leverage Business Analysis and Agile practices to establish benchmarks and standards to optimize delivery and contribute to team betterment.</li><li>Create and sustain effective relationships to optimize stakeholder engagement and commitment in product deliveries.</li><li>Conduct requirement workshops and training for the BA team on the newest industrial trends.</li><li>Define BA engagement strategy at the introduction of the product &amp; stakeholders.</li><li>Lead product/team roadmap prioritization with Product Management to plan for Product Increments.</li><li>Lead requirement elicitation session to capture the problem context and solution intent.</li><li>Lead requirement specification via analysis to convert problem context to solution context, design, and outline solution scope, and decompose solution intent.</li><li>Lead feature prioritization in the team/product backlog to achieve an adequate mix of features and enablers.</li><li>Manage requirement changes and clarifications during the implementation cycle to limit rework based on customer value.</li></ul>What we look for:<ul><li>Bachelor's degree or equivalent preferably in Computing or Information Technology</li><li>6+ years of pure BA exposure OR 4 years of pure BA exposure with at least 2 years of Dev/QE experience. Foreign project/client exposure in an Agile Delivery environment is a must.</li><li>CSPO/PSPO, SAFe certifications (APM, POPM), CBAP/PMI-PBA will be an added advantage.</li><li>Possesses experience in iterating on product designs from the initiation to the maintenance stage of a product.</li><li>Ability to identify product scope and feature ramp-up plan to define the approach for KTs.</li><li>Utilize UML or BPMN modelling techniques and tools to illustrate logical flows and sequences.</li><li>Collaborate requirements in JIRA/Confluence/other artifacts as standard User Stories with Acceptance, business rules, and validations.</li><li>Utilize requirement collaboration techniques to validate and disseminate solution scope to garner feedback and awareness from all relevant stakeholders.</li><li>Conduct User Acceptance Testing to verify whether each feature meets end-user acceptance.</li></ul>

Specialist I - Business Systems Analysis

We are seeking a highly skilled and experienced Architect, Service Management and Automation to join our Technology Operations Department. This role involves designing and implementing automation solutions to enhance our IT services and operations, as well as architecting Jira Service Management (JSM) solutions to support IT Service Management (ITSM) processes. The ideal candidate will have a strong background in programming, scripting, monitoring, database technologies, cloud infrastructure, and ITSM tools.How you will make an impact:Design and Development:&nbsp;<ul><li>Architect and develop service automation solutions using programming languages such as Java, JavaScript (NodeJS), and frontend frameworks (Angular/React).&nbsp;</li><li>Utilize scripting languages like Bash and Python to create automation scripts and tools.&nbsp;</li><li>Implement and maintain CI/CD pipelines using tools like Jenkins and GitLab CI.&nbsp;</li><li>Design and architect Jira Service Management solutions to support ITSM processes including Incident, Problem, Change, and Service Request Management.&nbsp;</li><li>Develop and implement high-quality, scalable, and maintainable features for JSM.</li></ul>Monitoring and Performance:&nbsp;<ul><li>Integrate and configure monitoring tools such as Dynatrace, New Relic, AppDynamics, and SolarWinds to ensure the health and performance of IT services.&nbsp;</li><li>Analyze system performance data and provide recommendations for improvements.&nbsp;</li></ul>Source Control and Configuration Management:&nbsp;<ul><li>Manage source code using tools like Git and SVN.&nbsp;</li><li>Implement configuration management practices using Chef, Puppet, and Ansible.&nbsp;</li></ul>Database Management:&nbsp;<ul><li>Work with both RDBMS (MySQL, Oracle, MSSQL) and NoSQL (MongoDB, Cassandra) databases.&nbsp;</li><li>Design and optimize database schemas to support automation solutions.&nbsp;</li></ul>Microservices and Containerization:&nbsp;<ul><li>Develop and maintain microservices architectures and containerized applications using Docker and Kubernetes.&nbsp;</li></ul>Service Management and Support:&nbsp;<ul><li>Apply IT Service Management principles to design automated workflows and processes.&nbsp;</li><li>Develop and customize solutions in Jira Service Management to support IT operations.&nbsp;</li><li>Build, maintain, and utilize a thorough knowledge of the JSM platform, and system administration best practices and guidelines.&nbsp;</li><li>Stay up to date on the latest technologies and trends in the ITSM and Technology Operation space.&nbsp;</li><li>Develop and/or enhance KB articles for both platform and front-end users.&nbsp;</li></ul>Agile and DevOps Practices:&nbsp;<ul><li>Participate in Agile and SCRUM practices to deliver high-quality automation solutions.&nbsp;</li></ul>What we look for :<ul><li>Minimum of a bachelor's degree in computer science or an equivalent qualification.&nbsp;</li><li>Proven experience with programming languages such as Java and JavaScript (NodeJS).&nbsp;</li><li>Proficiency with frontend frameworks like Angular or React.&nbsp;</li><li>Strong scripting skills in Bash and Python.&nbsp;</li><li>Experience with monitoring tools such as Dynatrace, New Relic, AppDynamics, and SolarWinds.&nbsp;</li><li>Proficiency in working with both Linux and Windows operating systems.&nbsp;</li><li>Database experience with RDBMS (MySQL, Oracle, MSSQL) and NoSQL (MongoDB, Cassandra) technologies.&nbsp;</li><li>Experience with containerization tools like Docker and Kubernetes.&nbsp;</li><li>Basic understanding of IT Service Management principles.&nbsp;</li><li>Experience with log management and analysis tools like ELK and Splunk.&nbsp;</li><li>Exposure to cloud infrastructure in AWS and Azure.&nbsp;</li><li>Configuration management experience with Chef, Puppet, and Ansible.&nbsp;</li><li>Experience with Jira Service Management development.&nbsp;</li><li>An in-depth understanding of Java fundamentals and related frameworks, RESTful application development and methodologies.&nbsp;</li><li>Strong experience with Linux administration, troubleshooting, and scripting.&nbsp;</li><li>Solid knowledge of ITSM tools and processes.&nbsp;</li><li>Strong problem-solving, troubleshooting, and technical appreciation skills.&nbsp;</li><li>Good knowledge and experience with Git and Infrastructure as Code (Terraform).&nbsp;</li><li>Experience with Kubernetes, Prometheus, Mimir, and Grafana.&nbsp;</li><li>Knowledge of ELK / ECK and OpsGenie / PagerDuty is a plus.&nbsp;</li><li>Fluency in English, with the ability to work well with culturally diverse technical groups.&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Atlassian products (Opsgenie, Jira, Confluence, Analytics, Intelligence, and Data Lake).&nbsp;</li><li>Experience in designing and maintaining custom projects, workflows, schemes, screens, and field configurations.&nbsp;</li><li>Familiarity with middleware services like Tray.io, Workato, and others.&nbsp;</li></ul>

Principal, Architecture

How you will make an impact:&nbsp;<ul><li>Proactively and reactively work for monitoring implementation for 900+ applications &amp; assistance if required for modifications.</li><li>Make sure the accuracy of monitored data / noise reduction.</li><li>Participate in Major incident / RCA discussions with support teams, incident management teams leveraging support where possible on tasks.</li><li>Automating tasks related to monitoring whenever possible to reduce the workload.</li><li>Learn advance and research new technological opportunities.</li></ul>​​​​​​What we look for:<ul><li>An undergraduate from a recognized university reading for a degree in Computer Science, Software Engineering, IT, or any other related discipline.</li><li>Willingness to work in a 24x7 on-call roster.</li><li>Self-paced or hands-on Linux Server environments such as basic installing, basic commands, basic capabilities.</li><li>Self-paced or hands-on experience in Virtualization (VirtualBox, VMware, EC2)</li><li>Knowledge in Linux / Unix and basic scripting with bash and python</li><li>Knowledge in basic networking</li><li>Knowledge of database concepts and SQL statement generation</li><li>Basic understanding in cloud-based environments such as AWS</li><li>Knowledge in languages such as JavaScript and Go will be an added advantage.</li><li>Knowledge on Monitoring tools will be an added advantage.</li><li>Worked on ML related projects will be an added advantage.</li></ul>Related Learnings and Outcomes of Internship<ul><li>Expertise in working in a multinational organization environment.</li><li>Hands-on understanding of ITIL related processes</li><li>Hand on expertise in setting up servers and services.</li><li>Proactive and reactive Monitoring of Applications Systems and Infrastructure</li><li>Developing focused highly effective automation/tools set</li><li>Improve on communication skills and understanding the dynamics of working in a team.</li><li>Reading, understanding, and writing technical documentation.</li></ul>

Intern - Monitoring Engineering

Our mission is to unlock human potential. We welcome you&nbsp;for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we&nbsp;empower the way the world learns.&nbsp;How you will make an impact:<ul><li>Hands on experience involving on full software lifecycle development</li><li>Hands-on experience in Programming industrial level applications and related processes</li><li>Participate in new feature addition discussions with the other development teams and business teams</li><li>Participate &amp; contribute to all Agile/Scrum ceremonies within the team and cross teams.</li><li>Working on setting up non-prod environments and get the exposure of using them correctly.</li><li>Expertise in working in a multinational organization environment</li><li>Proactive and Reactive Monitoring of Application Systems and Infrastructure.</li><li>Improve communication skills, Understanding the dynamics of working in a team</li><li>Reading, understanding and writing technical documentations</li></ul>&nbsp;What we look for:<ul><li>Reading for a degree in Computer Science, Software Engineering, IT, or any other related discipline who can join us for a 1-year internship.</li><li>Have strong knowledge in OOP concepts and its applications.</li><li>Have knowledge in basic programming and design patterns.</li><li>Have knowledge in database concepts and SQL queries.</li><li>Have knowledge in web programming languages such as Java, React JS, Angular JS, Node, will be an added advantage.</li><li>Have a basic understanding of cloud-based environments such as AWS.</li><li>Have excellent communication and critical thinking skills.</li></ul>